Sensa
Terms of Sale

Legal

Terms of Sale

The agreement between you and Sensa Systems Ltd when you buy something from us.

These terms apply when you buy anything from the Sensa shop. The software you get with a Sensa Control system, and the annual Support Plan, are covered by the Sensa Control Terms; Radar has its own terms. How we handle your personal data is covered by our Privacy Policy, which forms part of this agreement.

The short version

This summary is here so you know what you are agreeing to. It is not part of the agreement and the numbered clauses below are what count.

  • Every price we show you includes VAT. Delivery is added at checkout before you pay.
  • A contract is formed when we accept your order, not when you press the button.
  • Sensa Nomad is a self-install kit. Installation is not included and fitting it is your responsibility. Clause 3 sets out what that means.
  • If you are a consumer you have 14 days from delivery to change your mind for any reason, and clause 10 tells you how.
  • If something is faulty or not as described, you have rights under the Consumer Rights Act 2015. Clause 11 sets them out in full. Nothing here reduces them.
  • We guarantee the hardware for 12 months, in addition to those rights and not instead of them.

Contents

1. Who we are, and how to contact us

1.1 The shop is operated by Sensa Systems Ltd, a company registered in England and Wales under company number 16958196. Our registered office, and our address for any notice under these terms, is 167-169 Great Portland Street, London, W1W 5PF. Our VAT number is GB513010854.

1.2 You can contact us at [email protected] or on 0330 223 7715. If we need to contact you, we will use the email address or phone number you gave us with your order.

1.3 In these terms, “we”, “us” and “our” mean Sensa Systems Ltd, and “you” means the person buying from us. Where a clause says it applies if you are a consumer, it means you are buying wholly or mainly for personal use rather than for a business.

2. These terms

2.1 These are the terms on which we sell to you. Please read them before you order. When you place an order you are asked to confirm that you accept them, and we record which version you accepted.

2.2 We may change these terms, but the version that applies to your order is the one you accepted when you placed it. A later change never applies backwards to an order already made.

2.3 If you are buying as a business, clauses 10, 11 and 12 work differently: the 14-day right in clause 10 does not apply to you, and clause 14.4 replaces our consumer liability position.

2.4 If any clause of these terms turns out to be unenforceable, the rest of them continue to apply.

3. What we sell, and what a self-install kit means

3.1 We sell the hardware that makes up a Sensa Control system, together with the licence for the software that runs on it, plus accessories and individual components.

3.2 Sensa Nomad is sold as a self-install kit. Self-install kit. Installation is not included. You, or an installer you choose, are responsible for fitting it. That includes the wiring, the fusing, the cable sizing, the isolation and the compliance of your vehicle’s electrical and, where relevant, gas systems.

3.3 Vehicle electrical work can cause fire, injury or damage if it is done wrongly. If you are not confident, use a qualified auto-electrician or marine electrician. Our documentation is guidance, not a substitute for the manufacturer’s instructions for your specific vehicle or for proper engineering design.

3.4 Sensa Control is not safety equipment. It is a convenience and monitoring system, and it is not a smoke, heat, carbon monoxide, gas or bilge alarm and not a certified security system. Clause 3.2 of the Sensa Control Terms explains this properly and you should read it before you buy.

3.5 Images and descriptions. We try to show and describe products accurately, but photographs are illustrative and colours vary between screens. Where a product is supplied with a computer, the exact model may change as components come and go, provided the specification is equivalent or better.

3.6 Devices made by other people. Which third-party devices a Sensa system works with depends on their manufacturers, who change their products and their software without telling us. The compatibility list published on our site is our current position and not a promise about any manufacturer’s future behaviour.

4. Placing an order

4.1 How an order is made. You add items to your basket, confirm that you accept these terms, and pay through our checkout. Your order is an offer to buy.

4.2 When the contract is formed. A contract comes into existence when we send you an order confirmation email accepting your order. If we cannot accept it, we will tell you and will not charge you, or will refund you in full if payment has already been taken.

4.3 Why we might not accept. We may decline an order where the item is out of stock, where we have made a pricing or description error under clause 5.4, where we cannot deliver to your address, or where we reasonably suspect fraud.

4.4 Order number. We give every order a number. Please quote it when you contact us about it.

4.5 Age. You must be 18 or over to buy from us.

5. Price and VAT

5.1 Every price we show a consumer includes VAT at the applicable rate, in GBP. Where the VAT rate changes between the date of your order and the date we supply, we adjust the VAT you pay, unless you have already paid in full before the change takes effect.

5.2 Delivery is charged separately and is shown at checkout before you pay. Clause 7 explains how it is worked out.

5.3 The price is the one shown at checkout when your order is accepted.

5.4 Errors. We try hard to price correctly, but errors happen. If we spot an error in the price or description of something you have ordered, we will contact you before accepting the order and give you the choice of continuing at the correct price or cancelling. If the error was obvious and you could reasonably have spotted it, we may cancel the order, refund you in full and supply nothing.

5.5 Buying from outside the United Kingdom. Where we ship outside the UK, import duties, taxes and customs charges may be payable in the destination country. Those are not included in our price and are your responsibility. Check with your local customs office if you are unsure.

6. Payment

6.1 We take payment through Stripe. We never see or hold your card details.

6.2 We take payment when your order is placed. If payment fails or is later reversed, we may cancel the order and, where goods have already been sent, ask for them back or charge you for them.

6.3 Discount codes and affiliate links are subject to their own conditions, which we publish with the code. We may refuse a code that has expired, has been used, or is being used in a way it was not meant for.

7. Delivery

7.1 Where we deliver. We ship to the countries listed at checkout. If yours is not there, email us and we will tell you whether we can help.

7.2 What delivery costs. Delivery is priced by destination and by the weight of the order, and the exact charge is shown in your basket before you pay. Where an order qualifies for free delivery, the basket says so.

7.3 When we will deliver. We aim to dispatch in-stock orders promptly and the estimated timescale is shown when you order. If we have not agreed a specific date with you, we will deliver within 30 days of the day the contract is formed, as the law requires.

7.4 If delivery is late. If we miss the delivery deadline for any goods, you may treat the contract as at an end straight away if any of the following applies:

  • we refused to deliver;
  • delivery on time was essential, taking into account all the relevant circumstances;
  • you told us before we accepted the order that delivery on time was essential.

Otherwise you may set a new, reasonable deadline, and if we miss that too you may treat the contract as at an end. If you end the contract for late delivery, we will refund everything you have paid, and where goods have already been delivered you must return them, at our cost.

7.5 If nobody is in. The carrier will leave a card and follow its own process. If, after a failed delivery, you do not rearrange delivery or collect from the depot, we may end the contract and clause 13.3 applies.

7.6 Things outside our control. If our supply is delayed by something outside our reasonable control, we will tell you as soon as we can and take steps to limit the effect. We will not be responsible for delays caused that way, but if the delay is substantial you may contact us to end the contract and receive a refund for anything not delivered.

8. When goods become yours, and who bears the risk

8.1 Risk passes to you when the goods are delivered to the address you gave us, or to a person you nominated to receive them.

8.2 Ownership passes to you when we have received payment in full.

9. The software, and the first year of the Support Plan

9.1 Buying a Sensa Control system gives you a licence to the software, on the terms set out in the Sensa Control Terms. Those terms govern the software; these terms govern the sale.

9.2 The licence is perpetual and there is no ongoing fee for controlling your own vehicle.

9.3 The first year of the Sensa Nomad Support Plan is included in the price of every Nomad system. The first year is included in the price of every Nomad system. After that it renews annually, and renewing is optional. The plan’s terms are in the Sensa Control Terms, clauses 10 to 18, which also explain what happens if you do not renew. In short: A Nomad whose plan has lapsed carries on controlling the vehicle exactly as before, including scenes and instincts, because all of that runs on the computer in the van. What stops is the part that runs on our side.

9.4 A system we supply arrives activated. If you return it under clause 10 or clause 11, the licence returns with it and we release the binding to your hardware.

10. Changing your mind: your 14-day right

This clause applies if you are a consumer. It does not apply to business purchases.

10.1 You have 14 days to change your mind, for any reason and without giving one, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The 14 days run from the day you, or someone you nominated, receive the goods. Where an order is delivered in several consignments, they run from the day you receive the last one.

10.2 How to tell us. Email [email protected], or write to us at 167-169 Great Portland Street, London, W1W 5PF, and tell us clearly that you are cancelling. Quote your order number. You may use the model cancellation form at the end of these terms if you prefer, but you do not have to. Any clear statement is enough. It is the telling us within 14 days that matters, not our reply.

10.3 Sending the goods back. Send them back to us within 14 days of telling us you are cancelling. Get proof of posting: until we receive them, or you show us they were sent, they are your responsibility.

10.4 Who pays the return postage. You do, where you are simply changing your mind. We pay it where the goods are faulty, misdescribed, or where you are ending the contract because of something we did, under clauses 7.4, 11 or 13.

10.5 Your refund. We refund the price you paid, plus the standard delivery charge you paid to receive the goods. If you chose a more expensive delivery option than our cheapest standard one, we refund the cheapest standard rate rather than what you chose. We refund within 14 days of receiving the goods back, or of you showing us they were sent, whichever is sooner, using the same payment method you used.

10.6 We may reduce your refund to reflect any reduction in the value of the goods caused by you handling them beyond what is necessary to establish their nature, characteristics and functioning. Handling them as you would in a shop is fine. Fitting the kit into a vehicle, cutting a loom, drilling a mount or removing a part from a sealed enclosure goes beyond that. Setting the system up, switching it on and trying it does not.

10.7 What this right does not cover:

  • goods we made or configured specially to your specification;
  • sealed goods that are not suitable for return for health or hygiene reasons, once unsealed;
  • a service you asked us to start within the 14 days and that we have completed, such as a paid design or configuration session.

11. If something is faulty or not as described

Nothing in these terms affects your legal rights. This clause explains them; it does not replace them.

11.1 If you are a consumer, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. If they are not, you have the following rights, and they are in addition to our guarantee in clause 12:

  • Up to 30 days from delivery: you may reject the goods and get a full refund.
  • Up to six months: if a repair or replacement does not fix the problem, you may have a refund in most cases. During this period a fault is assumed to have been there from the start unless we can show otherwise.
  • Up to six years (five years in Scotland): if the goods do not last a reasonable length of time, you may be entitled to a repair, a replacement, or some money back.

11.2 Digital content. Where the fault is in the software rather than the hardware, the same Act gives you the right to have it repaired or replaced, and, if that is not possible or is not done in a reasonable time, to a price reduction. It also makes us responsible for repairing or compensating you for damage our software does to your device or your other digital content, where we have failed to use reasonable care and skill.

11.3 How to claim. Email [email protected], tell us what is wrong and, if you can, send a photograph or the system’s diagnostic report. We will tell you how to return the item. We pay the return postage for a faulty or misdescribed item, and we do not ask you to pay it up front.

11.4 What is not a fault. Fair wear and tear, damage from accident, misuse or an unsuitable installation, damage from incorrect wiring or inadequate protection in the vehicle, and a device made by someone else failing because its manufacturer changed their own software, are not faults in what we supplied. Clause 3.6 explains the last of those.

11.5 Detailed advice about your statutory rights is available from your local Citizens Advice or from Trading Standards.

12. Our guarantee

12.1 In addition to your rights under clause 11, we guarantee the hardware we supply against defects in materials and workmanship for 12 months from delivery. If it fails in that period through no fault of yours, we will repair it, replace it, or refund it, at our option, and we pay the postage both ways.

12.2 This guarantee is voluntary and additional. It does not limit or replace your statutory rights, and in particular clause 11.1 gives you rights that last considerably longer than this guarantee does.

12.3 What it does not cover: consumable parts, damage from accident, misuse, modification or an unsuitable installation, and any item whose serial number or markings have been removed.

13. If we cannot supply, or we need to change something

13.1 We may change a product to reflect a change in the law, or to make a minor technical improvement. Such changes will not affect your use of it. If a change is more significant than that, we will tell you before it is dispatched and you may cancel and be refunded in full.

13.2 We may end the contract if you do not pay, or if you do not, within a reasonable time, give us information or access we have told you we need in order to supply. If we do, we will refund what you have paid for goods not supplied, and we may deduct or charge reasonable compensation for the net costs we incur as a result.

13.3 If we suspend or stop supply for a reason that is not your fault, we will tell you in advance where we can and refund anything you have paid for goods you will not receive.

14. Our responsibility for loss or damage

14.1 We do not exclude, and nothing in these terms limits, our liability for:

  • death or personal injury caused by our negligence;
  • fraud or fraudulent misrepresentation;
  • defective products under the Consumer Protection Act 1987;
  • any liability that cannot be excluded or limited under the law that applies to you, including your statutory rights under the Consumer Rights Act 2015 and our obligation to supply goods as described, of satisfactory quality and fit for purpose.

14.2 If you are a consumer, we are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable. Loss or damage is foreseeable if it is obvious that it will happen, or if both you and we knew it might happen when the contract was formed.

14.3 Installation. Subject to clause 14.1, and because Sensa Nomad is supplied as a self-install kit under clause 3.2, we are not responsible for loss or damage caused by the way a system was installed, by the vehicle’s own wiring, fusing or protection, or by work carried out by you or by an installer you chose.

14.4 If you are a business, we exclude, to the fullest extent the law allows, all liability for loss of profit, loss of business, business interruption, loss of contracts, loss of anticipated savings, loss of goodwill and any indirect or consequential loss. Our total liability to a business customer for all claims connected with an order is limited to the price of that order.

14.5 We do not supply goods for resale, and we are not responsible for any loss you suffer through using them for a business purpose we were not told about.

15. Complaints

15.1 If something has gone wrong, email us at [email protected] and tell us what happened. We will acknowledge within five working days and try to resolve it within 30 days.

15.2 If you are a consumer and we cannot resolve it between us, nothing in these terms stops you taking the matter to court, or using an alternative dispute resolution service if one is available to you.

16. General

16.1 These terms, together with our Privacy Policy and the Sensa Control Terms where software is supplied, are the whole agreement between you and us about your order.

16.2 We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens, and we will make sure the transfer does not affect your rights under the contract.

16.3 You may only transfer your rights or obligations to another person if we agree in writing. We will not unreasonably refuse. Clause 6.4 of the Sensa Control Terms covers passing a licence on with a vehicle.

16.4 This contract is between you and us. Nobody else has any right to enforce it.

16.5 Each clause operates separately. If a court decides any of them is unlawful, the rest continue in force.

16.6 If we delay enforcing this contract, or do not enforce it, that does not stop us doing so later.

17. Which law applies, and where you can bring a claim

17.1 These terms are governed by the law of England and Wales, and disputes may be brought in the courts of England and Wales.

17.2 If you are a consumer living elsewhere in the United Kingdom, you may also bring proceedings in the courts of Scotland or Northern Ireland, as applicable.

17.3 If you are a consumer living outside the United Kingdom, clause 17.1 does not deprive you of the protection given to you by the mandatory consumer law of the country you live in, and you may bring proceedings in your local courts.

Appendix: model cancellation form

You do not have to use this form. Clause 10.2 explains that any clear statement is enough. It is reproduced here because the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 require us to make it available to you, and because some people would rather use the wording the law itself sets out.

Complete and return this form only if you wish to withdraw from the contract.

To Sensa Systems Ltd, 167-169 Great Portland Street, London, W1W 5PF, [email protected]:

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate.

Last updated: 9 August 2026